Front of House Manager

The reception team are the first point of contact for all customers and visitors on site. As well as greeting our visitors, you and your team will carry out a variety of daily administrative and housekeeping tasks relating to ensuring our showroom is presented to the highest standard. You will lead a team of receptionists, organising rota and shifts and ensuring that customers are looked after.

Duties

• Lead the receptionist team;
• Ensuring telephone calls are answered promptly and directed to the appropriate department;
• Ensure the Reception desk is staffed at all times;
• Greet visitors on arrival;
• Guide visitors to the appropriate areas, offering refreshments and facilities;
• Ensure the refreshment area is kept fully stocked at all times;
• Undertaking clerical and administrative duties as and when required;
• Manage and coordinate the physical showroom environment and ambience, e.g. music, video screen, teas and coffees and general tidiness;
• Ensure all sales offices are kept tidy, stocked with the correct paperwork and fully functional at all times;
• Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards to the appropriate person;
• Coaching and upskilling team

Responsibilities

• Offer a first-class customer experience;
• Ensuring all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company;
• Ensure the showroom is presentable at all times;
• Ensuring the volume of calls coming in are handled in a timely manner;
• Comply with company policies and procedures at all times;

Person Specification

• Previous management experience (min 1 year)
• Possess excellent communication skills with the ability to demonstrate a successful blend of confidence and assertiveness;
• Be clearly spoken, warm, empathetic and friendly with an approachable and professional manner;
• Able to use Microsoft Office packages to an expert level (Outlook, Word, Excel);
• Experience as a front of house manager would be advantageous